Request ID Card Replacement

Request CARL-ID Card Replacement

If your physical CARL-ID card has been lost, stolen, or damaged, you must apply for a replacement immediately. Operating without a valid CARL-ID card is a serious offence.

Replacement process

1. Report the loss or theft to your local Internal Security office (mandatory for stolen cards)
2. Submit this online application with your CARL-ID number and incident reference
3. Pay the replacement fee (50 NDRC credits for lost cards, 25 credits for damaged cards, free for stolen cards with police report)
4. Attend your nearest CARL-ID centre for biometric re-verification within 14 days
5. Collect your replacement card within 10 working days of verification

Temporary identification

A digital temporary CARL-ID will be issued to your registered device within 24 hours of application approval. This temporary ID has limited functionality and does not permit:

• Interstate travel
• Access to restricted government facilities
• Financial transactions above 100 NDRC credits
• Attendance at public gatherings exceeding 50 persons

Investigation

All replacement requests are subject to investigation. Multiple replacement requests may trigger a security review by the Ministry of Security. Fraudulent replacement claims are punishable by imprisonment.