Citizen Services
Access government services through the categories below. All services require CARL-ID authentication unless otherwise stated. Your service access level is determined by your CDI score and compliance status.
Healthcare
Access CarlCare services including appointment booking, medical records, prescriptions, and health exemptions.
- Book Healthcare Appointment
- View Medical Records
- Request Prescription Refill
- Apply for Medical Exemption
Employment & Labor
Manage your work records, chargeability, team assignments, and CDI score through UtiliTrack, MatrixHub, and COMPASS.
- View Chargeability Records
- Check Team Assignments
- View CDI Score
- Submit Timesheet
- Apply for Annual Leave
Identity & Registration
Manage your CARL-ID, register devices, update your address, and maintain your identity records.
- Update CARL-ID Information
- Request ID Card Replacement
- Register Change of Address
- Register New Device
- Citizen Proxy Internet Access
Compliance & Security
Complete mandatory compliance activities and report security concerns.
- Annual Loyalty Verification
- Report Suspicious Activity
- Request Security Clearance Review
- File Compliance Report
Housing & Energy
Manage your housing allocation and energy consumption.
Travel & Transport
Apply for travel permits and manage travel authorisations.
Family Services
Register life events and manage family records.