Report Power Outage

Report a Power Outage

If you are experiencing an unplanned power outage, report it here to help GridControl identify and resolve the issue. Before reporting, please check the Alerts page for planned maintenance notices.

Report details

Please provide:

• Your residential address and district
• Time the outage began
• Whether the outage is complete (no power) or partial (intermittent/reduced)
• Number of households affected (if known)
• Any unusual circumstances observed before the outage (e.g., loud noises, visible damage to infrastructure)

Response times

• Critical infrastructure (hospitals, security facilities): Immediate response
• Residential areas (500+ households): Within 2 hours
• Residential areas (under 500 households): Within 6 hours
• Individual households: Within 24 hours

Security note

Deliberate interference with power infrastructure is a Category A offence under the Critical Infrastructure Protection Act 2023. If you suspect sabotage or CLF involvement in a power outage, report it immediately to the Ministry of Security via the Report Suspicious Activity service.